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Terms and conditions of sale
The following are terms and conditions for the sale of goods that will govern any contract for sale that we enter into with you. Please read these terms and conditions carefully.
Purchasing from us
To purchase from us you must be over 18 and resident in the Republic of Ireland, we can only ship to the Republic of Ireland. By submitting your order you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other subcontractors). We will not use your details for other purposes without asking your consent and you may ask that your details be removed from our systems by writing to the address above.
We are not obliged to supply the goods to you until we have confirmed acceptance of your order, this is not the confirmation provided automatically via the site, and this is when the contract is made. You do not own the goods until we receive payment in full.
If you discover you have made a mistake with your order please contact Customer Care immediately. Please do this before we confirm your order.
Prices are checked regularly but if we find the price has changed when we receive your order, we will contact you and ask if you wish to proceed.
All prices and offers are subject to change and availability, errors and omissions excepted and subject to not selling below our cost price. VAT is charged on all items (including carriage) at a rate of 23%. Allow ten working days for cheque clearance. For out of stock items, delivery dates given are only estimates.
The guarantee is not relevant and does not exist where the customer has supplied their own garment(s) or other Substrate(s).
The supplier will not be liable for damages arising out of or in connection with the use of Embroidery.
Sizing information provided by garment manufacturers is beyond the control of Cubis Workwear and Cubis Workwear shall not be liable for the fitting of garments which are supplied correctly and in accordance with the sizes specified by the Customer in their order. Cubis Workwear does not provide sizing advice.
The customer accepts that due to the dyeing process they may see a shade difference between products of the same colour.
The customer accepts that due to production tolerances we cannot guarantee exact design positioning or replication of each design
Print and thread colours are not guaranteed to match customers supplied artwork. Always order a pre-production sample if in doubt.
We will acknowledge all questions or queries within a maximum period of 48 hours Monday – Friday.
We aim to deliver goods to you within the time indicated by us, but we cannot give an exact delivery date. We also may deliver the goods in several consignments and will if asked to do so by you, we may make a charge for any extra delivery costs for this service. If we have not delivered the goods within 30 days of expected delivery then you may cancel the contract. We will refund any money paid by you.
Any items that have been specifically altered to your requirements e.g. personalising with embroidery or vinyl, are bespoke items and are non-returnable and cannot be cancelled.
Returns should be sent to:
65 Flower Hill,
For the attention of the Returns Department.
Please enclose a copy of the original invoice with clear instructions as to what you need i.e. replacement, different size or colour or credit, with your best contact details.
Damaged or defective goods
We will supply goods that are free from defects in materials and workmanship for a period of 6 months (or longer if required by law) from the date of delivery. This does not include wear and tear or inappropriate use of products. You should inspect the goods when you receive them for defects or damage. If you find a defect or damage you must tell us as soon as possible and we will arrange for their return to us or the manufacturer at your cost. If the goods are found to be damaged prior to delivery to you, or defective, we will at our option repair, replace or make good the goods or refund the price paid by you.
All deliveries must be checked when received and any shortages must be reported to us within 48 hours of receipt of goods.
Business customers can call us on 0874636265 for copies of catalogues.
If you are a business or if the goods are used wholly or in part for business purposes we shall not be liable to you for any business loss including loss of profits (whether direct or indirect) business data, revenue, goodwill, or incidental, or consequential loss that you may suffer as a result of the purchase of goods from us. Any other liability shall be limited to the price paid for the goods. We do not exclude our liability for fraud or for death or personal injury. Returns are subject to a 15% handling fee.
If you have a credit account with us payment is due 30 days from the month of invoice and we may charge interest for late payment.
We will on occasion send you a promotional email, if you do not wish to receive any further emails please just use the unsubscribe link in the email or contact us and let us know.